Warranty Policy

Warranty Conditions

Products supplied by ATOP Technologies Inc. are covered in this warranty for sub-standard performance or defective workmanship. The warranty is not, however, extended to goods damaged in the following circumstances:

(a) Excessive forces or impacts
(b) War or an Act of God: wind storm, fire, flood, electric shock, earthquake
(c) Use of unqualified power supply, connectors, or maintenance procedure
(d) Replacement with unauthorized parts
 

RMA Process Requirement

Before sending any product to ATOP for repair, replacement, or inspection, the customer must first obtain an authorized RMA number from ATOP. Products returned without an authorized RMA number may be rejected or delayed.
 

Warranty Policy

Scenario / Condition Parts & Labor Cost Customer to ATOP Shipping ATOP to Customer Shipping Remarks
Within 3 months after purchase, normal use, defective product Free replacement with new unit Reimbursed by ATOP Covered by ATOP Defective product will be replaced free of charge.
After 3 months but within warranty period, normal defect Free Customer bears Covered by ATOP ATOP has sole discretion to repair or replace the product.
Not covered by warranty, including damage caused by human factors, natural disaster, force majeure, or products outside the warranty period Customer bears all parts and labor costs if repair or replacement proceeds Customer bears Customer bears Repair or replacement proceeds only after quotation approval. If the customer declines repair or replacement, no repair cost will be charged, but the customer must bear return shipping to receive the item back.


Limited Liability

ATOP shall not be held responsible for any consequential losses from using ATOP products.

Warranty of products:

 

Product Categories Warranty
Ethernet Switches 5 Years
Wireless 5 Years
Serial Device Servers 5 Years
Modbus Gateways 5 Years
Embedded Device Servers 5 Years
Grandmaster Clocks 5 Years
Upgradeable to 10 Years
DIN-Rail Power Supplies 3 Years
Power adaptors 1 Year
Antennas 1 Year
Transceivers 1 Year
Other Accessories 1 Year